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Terms and Conditions
This is a copy of the terms and conditions document that all our guests are requested to read and sign when making a booking.
Bookings
Once a provisional booking has been agreed this terms and conditions document must be printed and signed by the designated party leader (hereafter known as 'the Customer'), who must be at least 21 years of age and returned to us (hereafter known as 'the Owner'). All future correspondence will be with the Customer. Confirmation of your booking will be sent by Email on receipt of the completed terms and conditions document and payments as agreed. The issue of this confirmation and the signing of the terms and conditions agreement constitute a contract between the Owner and the Customer, which is governed by law.
Payments
If the booking is made within eight weeks of the departure date, full payment is required with the completed booking form. In all other cases a deposit of £100 GBP is required at the time of booking and the balance is due not less than eight weeks prior to departure. In the event of full payment not being made by the due date the Owner reserves the right to cancel the booking. Any deposits will be forfeited and the Customer will be required to pay cancellation charges in accordance with the details ‘Cancellations made by the customer.’
Accommodation
The property is available from the first agreed day of rental from 15:00 hrs and must be vacated on the agreed departure date by 12:00 hrs. The property is reserved exclusively for those people named on the booking form and no other persons are permitted to stay there unless this has been agreed in writing with the Owner prior to the rental period. The apartment accommodates a maximum of 6 people sleeping in two bedrooms. Under no circumstances will any animals be allowed in the home (except dogs used to aid sight or hearing).
Changes made by the Customer
The Owner will endeavour to facilitate any changes requested after the booking has been confirmed. The alteration will become effective as soon as the Owner sends written confirmation to the Customer of the changes. Any change must involve taking the revised rental period in the same season as that originally booked (only if available). No changes will be made within eight weeks of departure.
Cancellations made by the Customer
Cancellations must be made in the first instance by telephone or Email and then in writing by registered post and signed by the Customer. Cancellations will become effective from the delivery date of the cancellation letter; all cancellations are subject to a charge dependant on notification time from the departure date, payable by the Customer as detailed below:
Notice Given % of full price retained More than 60 days Full Deposit 60 to 45 days 35% 44 to 30 days 50% 29 to 15 days 75% 14 to 0 days 100%
Changes/cancellations made by the Owner
If circumstances beyond the Owner's control should make the rental home unavailable, then the customer will be advised as soon as possible. Alternative accommodation of at least comparable standard will be offered if available, or a full refund of monies paid unless the change/cancellation arises from reasons of force majeure.
Travel Insurance
It is considered essential for the Customer and all persons using the apartment named in the booking form to hold suitable Holiday, Medical and Travel insurance. It is advisable for this insurance to be in place at the time the rental period booking is made.
Transfers
Transfers from the airport to the rental home and return can be booked via the Owners up to one week before departure date, however, the Owner and/or the property management company do not accept any liability or responsibility for any claims arising from the customer or those nominated in the booking form in regard to accidents or damage to them or their property resulting from the transfer from Dalaman airport to the rental home.
Your responsibility
You are responsible for your own actions and the effect that it may have on others. We reserve the right in our absolute discretion or at the discretion of the Property Management Company to terminate your holiday arrangements without notice should your behaviour (or any person nominated in the booking form) be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
Liabilities
The Owner and/or the property management company do not accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt a client's booking. The booking contract exists between the owner and the customer and is limited to the rental period of the property and associated services only. The information and descriptions supplied to the customer are believed to be accurate and offered in good faith. Certain features or facilities may not be available from time to time due to circumstances beyond our control for which the Owner accepts no liability. In addition, no liability can be accepted by the Owner for any injury, loss of personal effects, loss or damage to the Customer, any member of the Customers Party or any visitor to the rental home arising out of or in connection with the use of the rental home or the pool. It is a term of this let property that tenants accept and agree that the property owner will not be held liable for any costs, expenses or claims for bodily injury or disease whether fatal or non fatal and whether caused by accident or otherwise. The Customer must ensure that all Children are supervised at all times whilst in or around the pool.
Force Majeure
No liability can be accepted by the Owner where the contract is affected by 'force majeure'. In the context of these terms and conditions, 'force majeure' is any event that the Owner or the property management company could not, even with due care, foresee or avoid. These events include but are not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, earthquake, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside the Owners or the property management companies control.
Complaints
We want to provide you with the best holiday possible but if there are any problems with the rental home or the management company during the rental period, the customer must inform the management company immediately at reception. If the matter is not resolved, the customer must follow up the complaint in writing to the Owner within 14 days of the end of the rental period. If the problem has not been reported as detailed in this clause then the Owner cannot accept responsibility for any subsequent claims or complaints.
Names of guests in party Lead Signature
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